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Privacy Policy

Types of personal data we collect

  • Contact details

  • Website visitor’s computer details

  • Correspondence

  • Financial details and formal identification

 

How we handle personal data

  • We only process your data in the way you would reasonably expect us to.

  • We use your data to provide our services to you, respond to your inquiries, manage our relationship with you, meet our legal obligations, and improve our website.

  • We keep the information we hold about you to a minimum.

  • Some data you give us may be kept indefinitely.

  • So long as we don’t need your data to meet regulatory requirements, you have a right to be forgotten upon request.

  • Our website does include elements that track visitor activities so that we can improve them.

 

Data Sharing

  • Your personal data is not given to advertisers.

  • Your personal data is never sold.

  • Data is given to law enforcement only when the legal process is followed.

  • Affiliates, subsidiaries, and contractors are bound by the same privacy practices.

 

Justification for processing your data


Types of personal data

How and why we process that data

  • Name

  • Telephone

  • E-mail address

  • Postal address

  • Records and contents of any email, written, or telephone communications

How

You may provide information about yourself by completing forms on our website or completing paper forms; You may initiate dialogue with us by telephone, email, or otherwise

Why

To correspond with you; To perform our obligations arising from any contracts between you and us and to provide you with any information, products, and services that you have requested from us; To notify you about changes to our products or services; 

Contracted services

Our legitimate interests

 

How

You may provide information about yourself by completing forms.

Why

You don't have to register to access our website, but we are in a better position to recommend specific properties or services that may be of potential interest to registered users. If you do not register, the personal data we collect from you will be limited to the specific inquiry you have made, and we will use that data for no other purpose.

 

How

When you visit our website, we automatically collect information about your device, including your IP address and how you engaged with our website during that session. We use Google Analytics to provide insight into our website visitors. An explanation of how and why we use cookies is available within our Cookie Policy.

Why

To improve our website

Our legitimate interests

 

Sharing and disclosure of your data

Certain information may be shared to perform our contractual obligations. We may pass your personal data to third parties who are service providers, agents, vendors, and subcontractors to us for the purposes of running our IT systems and providing services to you on our behalf. We only disclose the specific data that is necessary for the third party to deliver the service, and we require them to keep your information secure and not to use it for their own purposes.

We reserve the right to employ third-party electronic verification for checking identity and eligibility to enter a contract. These searches will not affect your credit rating, and the profiling is engaged for fair and lawful purposes.

We may also share data to authorities where disclosure is required by any regulation, where we suspect a criminal offence may have been committed, to protect our rights, protect the property or protect the safety of others.

 

Protecting your data

The data that we collect from you may be transferred to, and stored at locations that have adequate protection, including the Channel Islands, European Economic Area (EEA), or with USA-based service providers who comply with Privacy Shield. We will not transfer your personal data outside these jurisdictions without your consent.

We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy policy. We have implemented generally accepted standards of technology and operational security to protect personal data from loss, misuse, or unauthorized alteration or destruction.

We will notify you promptly if we become aware of any breach of your personal data which might expose you to serious risk.

 

How long we store your data for

We will hold your personal data on our systems for as long as you are actively engaged with us as a client, prospective client, employee, or associate, and for as long afterward as is necessary to comply with our legal obligations.

You may request an inventory of data we hold on you, and you may request for it to be removed so long as we are not legally obliged to keep it.

We securely destroy all personal and financial data once it has expired. We securely destroy all personal and financial data once it has expired. Paper records are shredded.

When digital records are erased, an offline archive may continue to exist within our data backup library. It is our policy not to restore an individual's data for which the so-called "right to be forgotten" has been exercised.

 

Your rights

We promise to uphold the rights provided to you as an individual under EU GDPR 

For more information about your rights please visit the websites of  (UK) Information Commissioner’s Office.

 

Website and Email Disclaimer

Email communications may contain privileged or confidential information. That information is intended to be for the use of the individual(s) or entity names described in the message body. If you are not the intended recipient be aware that any disclosure, copying, distribution, or use of the communicated information is prohibited. If you receive an email in error, please notify us immediately.

There is no guarantee that any email you send will be received by us, or that the confidentiality of that email will be maintained during internet transmission.

We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked. We make no warranty that this website is free from errors, inaccuracies, defects, or viruses.

 

Our use of Cookies

We use cookies and other similar technologies in the operation of this website.

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies:

  • to record whether you have accepted the use of cookies on our website. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.

  • to allow essential parts of our website to operate for you.

  • to operate our content management system.

  • to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our website and deleted when you close your browser.

  • to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.

  • to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

  • to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.

  • to record your activity during a webcast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for a period of time after which it will delete automatically.

  • to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for a period of time after which it will delete automatically.

  • to enable you to watch videos we have placed on YouTube. YouTube will not store personally-identifiable cookie information when you use YouTube's privacy-enhanced mode.

 

Contacting us

You must ensure that any information you provide to us is correct and complete. You can ask us to rectify or update your information at any time, though we may ask for proof of identity.

All inquiries related to this notice are to be directed as follows:

 

Email: info@johancoach.com

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